You can cancel your order online before the product has been shipped. Your entire order amount will berefunded. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item backfromthecourier. Unfortunately, an order cannot be cancelled once the item has been delivered to you.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email. If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier. In case of sellers with Art Planet Store Advantage the refund mode will be Art Planet Store Wallet. The refunded amount will be made available immediately. However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Art Planet Store.
A disabled 'Cancel' link can mean the following things
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference
There are two modes of refund:
Once you have requested the cancellation of item(s) in your order, Art Planet Store will complete the cancellation and initiate the refund, depending on your preference.
If you have already purchased an eBook but don't have a compatible device to download and read it on, you can revoke the purchase under the 30 Day Cancellation & Refund Policy for eBooks. Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error. On a valid cancellation and refund request, we offer you Art Planet Store Wallet Credit (store credit), which can be used to place a fresh order.